Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 63)

P0887496 01 Norstar PC Console 1.1 User Guide

Maintaining caller and employee information

Norstar PC Console manages both caller and employee information.

Maintaining caller information

When your company is called, information about the caller available from the Norstar PC

Console database appears in the

Caller Information

group box of the Attendant main

window. Whether or not you enter information for an incoming call depends on whether the

caller is calling for the first time or has called previously and has information already entered in

the database.

Creating a new caller record

New caller records are created in the following ways:

• automatically, during an active call, the first time Caller ID information is received by the

Attendant program. You can customize the new caller record during the active call or later.

Note

: The caller record is not saved if you click

Release

without

processing the call.

• when you create a new caller record from an existing one

• when you create a new blank caller record

When a call comes in, Norstar PC Console checks the Caller ID provided by the telephone

company to see if the number has previously called. If there is a record that the number has

called before, information available from the caller database is displayed in the

Caller

Information

group box on the Attendant main window. The

Name

box drop down list displays

the names of callers on record that are associated with the incoming Caller ID. There may be

several callers from the same telephone number calling if they are employees at the same

company. For more information, refer to The Edit Caller Information dialog box

on page 33.

When you select the name of the caller from the list, the

Caller Information

group box is

populated with information about the caller.

To create a new caller record from an active call:

1. Click on the

Ringing Loop

button to answer the incoming call. Some information may or

may not appear in the

Caller Information

group box on the Attendant main window.

2. Click

Edit

in the

Caller Information

group box. The

Edit Caller Information

dialog box

appears.

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Nortel Networks P0887496 Manual de usuario Pagina 63

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