Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 83)

Generating reports

P0887496 01 Norstar PC Console 1.1 User Guide

To cancel a selection you made, press the

Esc

key or click

Cancel

. The

Period

group box

information is not changed.

Clearing a date

A date can be cleared by deleting the contents of the edit box. A cleared edit box does not

count as a date, and thus does not restrict the range of the other date by the above mentioned-

rule.

Note:

The

and

From

date edit boxes are active provided a valid

database is selected and a Report Type is selected that

requires a Report Period to be defined.

Selecting employees and customers for the report

Some report types, especially those dealing with call data, allow you to choose sets of

employees, customers, or both, for which the data are summarized in the report. Reports

make only those categories available which are appropriate to the report type you chose. If

your Report Type does not need or allow these selections, the

Employees

and

Customers

selection areas remain inactive and you can move on to the next step.

To select the

Employees

Customers

1. Click on either

Employees

Customers

. This displays the

Employee

Customer

Record Selection

dialog box.

Note:

The first time you click one of these buttons after connecting

to a database, a wait cursor appears while Reports builds the

directory. Afterward, and whenever the button is clicked, a

pause follows while Reports creates and fills the dialog box.

This pause is to be expected, especially for large directories.

After the pause, the

Selection

dialog box appears.

2. The

Selection

dialog box consists of a list of Employees or Customers. For Customers,

the list consists of a single column, the Customer’s Company Name. For Employees, it

consists of several columns, such as last, first and middle names, and telephone

extension. These columns can be resized by dragging the column header edges in the bar

at the top of the list.

3. You can choose either a single item or multiple items. Selected items appear with a blue

background running behind their boxes. Choose a single item by pointing and clicking on

it. Choose multiple items by holding down the

Control

key while selecting the items you

want. Up to 100 items can be selected from the list. If you require more than 100 items,

consider doing several reports with different selection lists, or using the

All

button.

4. Click

. The

Customer

Employee Record Selection

dialog box closes and the

Selection

list box displays only those items selected from the dialog.

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