Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 34)

Working with the Attendant main window

Norstar PC Console 1.1 User Guide P0887496 01

Target menu

The

Target

menu commands are:

Join Caller

connects two callers by joining the active call with the call

that is on hold. Refer to Linking and Joining calls

on page

50.

View Parked Calls...

opens the

Parked Calls

dialog box which displays all calls

parked by all attendants. A call can be retrieved by any

Norstar PC Console attendant or from any telephone in the

Norstar ICS. For more information, refer to Parking, holding

and screening calls on page 47.

Call

initiates a call from the attendant extension to the number in

the

Target

box. The

Call

button performs the same function.

Voice call

places a voice call from the Attendant to the extension in the

Target

box. For more information, refer to Contacting

employees using Voice Call on page 50.

Dial DTMF Tones

dials DTMF-tone digits to the external number in the

Target

box. This must be used in conjunction with the

Link

button

and with outdialing on an active line to access other systems

or carriers (for example, Centrex).

Link

accesses (hookflash) Centrex/CO line features (such as off-

premise transfer or conference) or other systems or carriers

while on an incoming call. Clicking on the

Link

button while

on an incoming call places the caller on hold and generates

a Link signal (also called flash or recall) on the active line.

The

DTMF

button is used in conjunction with the

Link

button

to outdial the digits in the

Target

box. For more information,

refer to Linking and Joining calls

on page 50.

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Nortel Networks P0887496 Manual de usuario Pagina 34

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