Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 80)

Generating reports

Norstar PC Console 1.1 User Guide P0887496 01

Customers and Employees Selection dialog box

The

Customer

and

Employee Selection

dialog boxes are where you can choose which

Employees or Customers to include in a report.

The program records which items were selected in this dialog the last time you created a

report. When the dialog opens, any items which were selected last time appears as selected.

In this way, the list of selected items can be modified.

Creating and viewing reports

The Reports program is designed to make it easy to generate quality reports for analyzing

telephone usage at your organization. The following section provides the steps required to

generate reports, including:

• selecting the Database

• selecting a report type

• setting the report period

• selecting employees and customers

• creating and previewing the report

• printing the report

Selecting the database

Norstar PC Console stores information about telephone usage in your organization in a

special database. This database is used to generate the different types of reports. In most

cases, you will want to use the database that was installed with the Norstar ICS system.

However, if you make backups of the database for archiving purposes, Reports can use those

backups as well. If you are generating reports from a PC that does not have the database

stored, locate the database on the server PC through Network Neighborhood. Check with the

system administrator to ensure that the database is a shared file.

There are two methods of selecting a Microsoft Access database for reports from the

Reports

window:

•using

Select

in the

Database

group box

• using the

Current Database

box

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Nortel Networks P0887496 Manual de usuario Pagina 80