Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 60)

Handling calls

Norstar PC Console 1.1 User Guide P0887496 01

Managing calls at the employee’s telephone

Norstar PC Console has features which allow the employees to also manage their calls from

their telephones.

Once a call has been routed to an extension, a low-level audible tone alerts the called person

they have an incoming call, even if they are on their telephone. The name of the caller appears

in the display area of the called party’s telephone for a few seconds.

The called person has six options for managing the call using the three display buttons below

the display area of the Norstar telephone. These include:

• talking to the caller

• placing the call on hold

• sending the call to Norstar voice messaging

• joining the call with the current call

• sending the call back to the attendant to ask the caller if they wish to interrupt the current

call

• sending the call back to the attendant to be routed to an assistant attendant

Note:

Press the

display button to see more than the first two

options that appear.

To talk to the caller:

1. Press the

Ta l k

display button to automatically connect with the call or pick up the

telephone.

If the telephone is in use, pressing the

Ta l k

display button automatically puts the first call on

hold and the new caller is connected.

To send the caller to the attendant who asks the caller to hold:

1. Press the

Hold

display button on the telephone. This delivers a pre-set message to the

attendant. The attendant asks the caller to hold for the called person and camps the call

onto the called person’s extension.

2. The called person sees the call camped onto their telephone and handles the call.

To send the caller to Norstar voice messaging:

1. Press the

display button on the telephone.

The call is automatically transferred to the called person’s voice mailbox.

To join the caller with another call:

1. Press the

Join

display button to conference the caller in with your current call.

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Nortel Networks P0887496 Manual de usuario Pagina 60

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