Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 24)

Getting started

Norstar PC Console 1.1 User Guide P0887496 01

Notifying the attendant of incoming calls

There are two ways an attendant can be notified of incoming calls:

• When the attendant is busy working on other activities in Windows, Norstar PC Console is

usually minimized on the Windows taskbar. The attendant can be notified of incoming calls

with a

Call Notification

dialog box. The attendant can answer the call by clicking

Take

the dialog box or ignore the call, allowing another attendant to answer it.

• When the main window is visible (not minimized), the

Call Notification

dialog box does

not appear. The attendant is notified of an incoming call by a

Ringing Loop

button.

To activate call notification:

1. In the

Pop “Call Notification” dialog box when

group box, set the options to either one

of the following:

Assigned extension rings

- The attendant is notified of calls to the assigned extensions.

My extension rings

-The attendant is notified when their own extension has an incoming

call.

When both check boxes are clear, the attendant is not notified of calls when the main win-

dow is minimized.

Automatic restoring of the Attendant main window when a call comes in

The Attendant main window is normally minimized or under another window in a part-time

attendant environment. The attendant always has the option to restore the screen by clicking

on the

Norstar PC Console Attendant

button in the Windows taskbar. A quicker method is to

set the Attendant main window to restore automatically.

The Attendant program can automatically restore the main window when the attendant’s

extension goes off-hook (“active”). This assures the attendant has access to the Attendant

main window without having to manually restore it.

To set the Attendant main window to restore automatically:

1. In the

Restore minimized Attendant screen when

group box, click the

Call Answered

on Attendant extension

check box.

The main window is restored when the attendant uses the extension to make or answer a

call.

Save the Attendant program options

1. Click

to save the changes you made on the

Options

dialog box or click

Cancel

if you

made no changes or do not want to save the changes. The Attendant options are opera-

tional immediately after saving the changes.

1 2 ... 19 20 21 22 23 24 25 26 27 28 29 ... 94 95

Comentarios a estos manuales

Sin comentarios

Nortel Networks P0887496 Manual de usuario Pagina 24

Comentarios a estos manuales

Relacionado con productos y manuales para Software Nortel Networks P0887496