Nortel Networks P0887496 Manual de usuario Pagina 9

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Introduction to Norstar PC Console
3
P0887496 01 Norstar PC Console 1.1 User Guide
Shortcut keys defined on the menus
Shortcut key combinations are indicated beside some menu commands. In cases where the
Ctrl
key is with another key, make sure to hold the
Ctrl
key down while pressing the second
key in the combination. The additional shortcut keys are as follows.
In the
Edit
menu:
In the
Transfer
menu:
In the
Caller
menu:
Commands initiated by holding down the Alt key plus an additional key
Call handling functions can be accessed directly from the Attendant window using the
Alt
key
in combination with the underlined keys in the commands. Using this method, the
Alt
key must
be held down while the other key is being pressed. For example, to place an active call on
Hold
, hold down the
Alt
key and press
H
.
Processing a call with right-click mouse capability
Right-click mouse capability can help you process calls faster by minimizing mouse
movement. The following call processing options are available with right-mouse capability:
originate a call
•transfer a call
screened transfer
Cut Ctrl
+X
Copy Ctrl
+C
Paste Ctrl
+V
Dial Paste Ctrl
+D
Transfer Paste Ctrl
+T
1st Contact F9
2nd Contact F10
3rd Contact F11
Transfer to Target
Num Pad+
Screen Transfer Ctrl
Num Pad+
Answer Next Esc
Hold Ctrl
+H
Release F12
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