Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 65)

Maintaining caller and employee information

P0887496 01 Norstar PC Console 1.1 User Guide

To create a new caller record when there are no active calls:

1. Click

Edit

in the

Caller Information

group box. The

Edit Caller Information

dialog box

appears.

2. Press

New Caller

. A new blank caller record is created with a new Record Number

assigned.

3. Fill in the boxes with the desired information.

4. Press

Save

to save the new caller record.

To create a new caller record associated with an existing Caller ID when there are no active

calls:

1. Click

Edit

in the

Caller Information

group box. The

Edit Caller Information

dialog box

appears.

2. Click

Find

, and type the name of another caller from the same company and click

3. Click

New Name

and the

Name

box becomes blank (all other boxes remain unaltered).

4. Type the new caller’s name.

5. Click

Save

. The record is now saved in the database.

6. Click

To save caller information:

1. Click . The changes made to the boxes in the

Edit Caller Information

dia-

log box are saved to the database. After clicking

Save

, the

Edit Caller Information

dialog

box remains open.

To close the

Edit Caller Information

dialog box:

1. Click . The

Edit Caller Information

dialog box closes.

Note

: If you click

without first clicking

Save

, the

Edit Caller

Information

dialog box closes without saving any changes.

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Nortel Networks P0887496 Manual de usuario Pagina 65

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