Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 56)

Handling calls

Norstar PC Console 1.1 User Guide P0887496 01

Contacting employees using Voice Call

This feature can be used as an intercom to talk directly through the speaker of the employee’s

telephone.

To use the

Voice Call

button:

1. Position the cursor in the

Target

box and type or enter the extension of the employee.

2. On the toolbar, click .

3. You may now speak to the employee through the speaker in their telephone.

Linking and Joining calls

Using Norstar PC Console, you can link calls to create conference calls or have callers join

existing calls to also create conference calls.

To use the

DTMF

button with an active incoming call on a

Loop

button:

Note:

The

DTMF

button is used when transferring or linking calls on

Centrex lines.

1. Click on the toolbar. The active incoming call is placed on hold.

2. Position the cursor in the

Target

box and type an outside telephone number.

3. Click on the toolbar. The number in the

Target

box is dialed out with DTMF tones on

the same CO line on which the active incoming call arrived.

4. Click

Release

and the incoming call is transferred to the outside telephone number (using

the telephone company’s Centrex capability). The Attendant is disconnected from the call

and the

Loop

button becomes idle.

Join

a call on hold on a

Loop

button with an active call on another

Loop

button:

1. Click on the toolbar.

2. Drag the “Join” cursor to the

Loop

button on which the call is being held.

3. Click the

Loop

button holding the call. The two callers are now connected, the Attendant is

released from the active call and both

Loop

buttons become idle.

To create a conference call to an outside number:

1. With an active incoming call on Norstar PC Console, position the cursor in the

Target

box.

2. Type an outside telephone number.

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Nortel Networks P0887496 Manual de usuario Pagina 56

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