
P0887496 01 Norstar PC Console 1.1 User Guide
Index
1st Contact
26
2nd Contact
26
3rd Contact
26
A
About Norstar PC Console
29
Active Call
31
Adding notes to employee records
66
All and Select option buttons
73
All button
73
All extensions
16
All extensions box
19
Answer next
27
Answering calls as an attendant
41
Assigned box
16
Assigned extension rings
16, 18
Assigned tab
Directory group box
16
Options dialog box
16
Assigned tab view
39
Assistant attendant
16, 81
Assistant Extension box
37
Attendant
17
assistant
16
backup
6, 14
features
17
incoming calls, notifying of
17
overflow
6, 15
Attendant Extension
12
Attendant group box
14
Attendant main window
21
working with
21
Attendant menu
29
Attendant Monitor
25
Attendant program
5
checking it’s running
11
configuring
12
restoring main window
18
shutting down
11
starting
10
starting for the first time
12
Transfer options
19
Attendant setups, types
13
Attendant types
7
Attendant, main full-time
13
Attendant, part-time main
14
B
Backup attendant
6, 14
BLF tab view
62
Blue Loop button
31
C
Calendar button
72
Call
28
joining calls
50
making a call
53
screening
49
transferring
45
Call answered on Attendant extension
18
Call Forwarded
40
Call Notification dialog box
16, 17, 18
Call overflow occurs
16
Call processing area
22
Call button
35
Camp On button
35
Link Transfer button
35
Page button
35
Screen button
35
Transfer button
35
using
34
VMTransfer button
35
Callback
31
Caller Information
25
Caller information
finding and editing
60
maintaining
57
Caller Information group box
22
using
32
Caller information group box
Edit button
32
Hold button
32
Park/Page button
32
Release button
32
Caller menu
27
Caller record
creating new
57
deleting
61
Caller Type
33
Calls by customers report
69
Calls to employees report
70
City box
37
Close button
38
Company box
33
Computer Telephony Adapter
81
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