Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 52)

Handling calls

Norstar PC Console 1.1 User Guide P0887496 01

To transfer using the

Target

box:

1. Make sure the extension in the

Target

box is correct. Double-click the

telephone status

icon to the right of the

Target

box or click

Transfer

. You can also use the keyboard by

positioning the cursor in the

Target

box and pressing

Enter

. The call is then transferred to

the displayed extension.

To transfer using the

Directory

list. Double-click the telephone status icon or the name of the

person to whom you are transferring the call. The call is transferred.

To transfer a call to the voice mailbox of the extension in the

Target

box:

1. Place the extension number of the employee in the

Target

box.

2. Click . When the caller is transferred the

Loop

button becomes idle.

Note

:The

VMTransfer

button can be made inactive when a non-

Norstar voice messaging system is attached to the Norstar

ICS.

To transfer a call to an outside number:

1. With an active incoming call on Norstar PC Console, position the cursor in the

Target

box.

2. Type an outside telephone number.

3. Click . The

Loop

button label shows

Active

, and the number in the

Target

box is tone dialed.

4. Click

Release

and the incoming call is transferred to the outside telephone number.

The Attendant is disconnected from the call and the

Loop

button becomes idle.

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Nortel Networks P0887496 Manual de usuario Pagina 52

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