Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 36)

Working with the Attendant main window

Norstar PC Console 1.1 User Guide P0887496 01

The toolbar contains the following:.

The

and

OUT

buttons are used to indicate whether or not

you are able to take calls.

Note

: Redirection of calls to a backup extension must

be set in the

Options

dialog box which is

accessed from the

Tools

menu.

The

Link

button is used to access Centrex/CO line features

(such as off-premise transfer or conference) or other

systems or carriers while on an outside call. For more

information, refer to Linking and Joining calls

on page 50

The

DTMF

button is used to dial

DTMF

-tone digits to the

external number in the

Target

box. This must be used in

conjunction with the

Link

button and with outdialing on an

active line to access other systems or carriers such as

Centrex. This button is also used to send special characters

(for example, *, #) from the

Target

box to other services

such as Interactive Voice Response (IVR) and Norstar voice

messaging services.

The

Join

button connects two callers by joining the active

call with the call that is on hold at the Norstar PC Console.

Refer to Linking and Joining calls

on page 50.

Clicking the

View Parked

button displays the

Parked

dialog

box which contains a list of parked calls. Calls can be parked

and retrieved from any Norstar telephone connected to your

Norstar ICS. Refer to Parking calls and paging employees

on page 47.

The

Voice Call

button initiates a call from the attendant’s

telephone to the speaker of another telephone without first

causing the telephone to ring. Refer to Parking calls and

paging employees on page 47.

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