Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 57)

Handling calls

P0887496 01 Norstar PC Console 1.1 User Guide

3. Click . The

Loop

button label shows

Active

, and the number in the

Target

box is tone dialed.

4. Click the

Link

button to set up a conference call between the incoming call, the outgoing

call and the Attendant.

When the conference call is finished, click

Release

to disconnect from the call.

Note

: To disable the

Link Transfer

button, open the

Options

dialog

box on the

Tools

menu and select the

Disable Link Transfer

Option

button.

Handling a callback call

There are two types of calls that return to Norstar PC Console:

• a call that was not answered at the extension to which it was transferred

• a call that the called person returned to you for attendant handling

Responding to a callback that an extension did not answer

A callback may be a call that was sent to an extension, not answered and returned to you.

The callback is indicated by .

The

Loop

button displays attendant messaging including the name and extension from which

the call has returned and other call related information. This allows you to personalize the

handling of the call.

To respond to a Callback call:

1. Click .

The

Caller Information

group box shows the information originally displayed so that you can

process the call accordingly, such as transfer to Norstar voice messaging, park the call, page

the called person, and so on.

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