Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 88)

Glossary

Norstar PC Console 1.1 User Guide P0887496 01

External call

External call is a call originating from outside your company’s voice mail system.

ICS - Norstar Integrated Communications System

ICS is the Norstar key system that Norstar PC Console is connected to. Two types of Norstar

ICS are Modular ICS (MICS) and Compact ICS (CICS).

Identification

Internal call

An internal call is a call that originates from your company’s Norstar ICS, such as another

employee’s extension.

Hookflash

This is the signal that occurs when a telephone goes on-hook followed by off-hook.

Hunt Group

A Hunt Group is a group of telephones that can be all called by a single number. Hunt Groups

are configured in your Norstar ICS.

LAN

Local area network

Main attendant

A main attendant is the telephone attendant primarily responsible for managing a company’s

incoming calls that may or may not have other attendants to assist.

Networked model

Networked model is a way of setting up a Norstar PC Console system in which the main

attendant’s PC is connected to one or more additional attendant PC(s) through a network.

Norstar PC Console

Norstar PC Console is a Windows based software product that provides call management and

call activity reporting capability to a business.

Norstar

ICS

Norstar Integrated Communication System. The telephone system that Norstar PC Console

works with. The two types of Norstar ICS systems are the Modular ICS and the Compact ICS.

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Nortel Networks P0887496 Manual de usuario Pagina 88