Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 4)

Norstar PC Console 1.1 User Guide P0887496 01

Using the menu bar 24

File menu 24

Edit menu 24

View menu 25

Tools menu 25

Transfer menu 26

Caller menu 27

Target menu 28

Attendant menu 29

Help menu 29

Using the toolbar 29

Using the Caller Information group box 32

Using the call processing area 34

Using the Directory group box 35

Search and edit functions in the Directory group box 36

Directory list 38

Chapter 5 Handling calls 41

Answering calls as an attendant 41

Finding the called person’s extension

and placing it in the Target box 43

Using the Contacts group box 43

Using the Directory tab views 44

Using the Directory Find box 44

Using the Department box 45

Transferring a call 45

Parking, holding and screening calls 47

Parking calls and paging employees 47

Placing and retrieving calls on hold 48

Screening calls 49

Contacting employees using Voice Call 50

Linking and Joining calls 50

Handling a callback call 51

Responding to a callback that an extension did not answer 51

Responding to a callback that a called party returned 52

Making a call from the attendant’s extension 53

Managing calls at the employee’s telephone 54

Chapter 6 Maintaining caller and employee information 57

Maintaining caller information 57

Creating a new caller record 57

Finding and editing caller information 60

Maintaining employee information 61

Working with the Directory list 61

Finding an employee record 62

Editing employee information 64

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Nortel Networks P0887496 Manual de usuario Pagina 4

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